At Terra Bags, we value the privacy of our customers and visitors. This privacy policy explains what personal information we collect, how we use it, and how we protect it. By using our website and services, you agree to the terms of this privacy policy.

1. Information We Collect

When you visit our website or make a purchase, we collect certain personal information to provide you with optimal service. The types of information we collect may include:

  • Identification information: Name, address, email address, telephone number.
  • Payment information: Bank details, credit card information (via a secure payment gateway).
  • Website use: Information about how you use our website, such as IP address, browser information, and page visits.
  • Communication data: Content of communications with us, such as emails or chats.

2. How Do We Use Your Information?

We use your personal information solely for the following purposes:

  • Processing Orders: To process your purchases and deliver products.
  • Customer Service: To answer your questions and provide support.
  • Marketing Purposes: To keep you informed about new products, offers and updates (only if you have given your consent).
  • Improving Our Services: To improve the functionality and user experience of our website.

3. Sharing Data

Terra Bags does not share your personal information with third parties, except in the following situations:

  • Service Providers: We work with trusted third parties who help us perform our services, such as payment processors and logistics partners. These parties only have access to the data that is necessary to perform their services.
  • Legal Obligations: We may share your information if we are legally required to do so, for example in the event of a court order.

4. Security of Data

We take the security of your personal information very seriously. We have taken appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration or destruction.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data if it is incorrect or out of date.
  • Object to the use of your data for certain purposes, such as marketing.
  • Withdrawal of consent: If you have previously given consent to the processing of your data, you can withdraw this consent at any time.

To exercise these rights, you can contact us using the contact details below.

6. Cookies

Our website uses cookies to improve your experience and analyze the use of our website. Cookies are small text files that are stored on your device when you visit our website. For more information about how we use cookies, please see our Cookie Policy.

7. Changes to Privacy Policy

Terra Bags reserves the right to change this privacy policy at any time. We encourage you to periodically review this page to stay informed of any changes. If we make material changes to how we process your information, we will notify you by email or a prominent notice on our website.

8. Contact

If you have any questions about this privacy policy or if you wish to exercise your rights, please contact us:

  • E-mail: info@terra-bags.com