Welcome to the Terra Bags webshop! These general terms and conditions apply to all orders placed via our website and to the use of the Terra Bags website. By using our services or placing an order, you agree to these terms and conditions. Please read them carefully before making a purchase.
1. Company details
- Company name: Terra Bags
- Chamber of Commerce number: 94801061
- VAT number: NL005109648B68
2. Applicability
These general terms and conditions apply to every offer from Terra Bags and to every agreement concluded between Terra Bags and the customer. By placing an order, you accept these terms and conditions.
3. Product information
We strive to display all product information, such as prices, descriptions and availability, as accurately as possible. Despite our efforts, errors may occur. In the event of an error or inaccuracy in the product information, Terra Bags reserves the right to cancel orders and inform the customer of the corrections.
4. Prices and Payment
All prices are inclusive of VAT, unless otherwise stated. Prices are exclusive of shipping costs, unless specifically stated. Payments can be made via the payment methods offered on our website. Once payment has been received, the order will be processed.
5. Order Process
- Placing an Order: You can place an order via our webshop by placing products in your shopping cart and going through the checkout process.
- Confirmation: After placing your order, you will receive a confirmation email. It is important to check this confirmation for accuracy.
- Processing: Orders are processed and shipped as soon as possible. If a product is out of stock, we will inform you.
6. Delivery
We aim to deliver orders within the stated delivery time. However, delivery time may vary depending on product availability and the customer’s location. Terra Bags is not responsible for delays caused by external delivery services.
- Shipping Costs: Shipping costs are clearly stated during checkout.
7. Returns and Exchanges
You have the right to cancel and return your order within 14 days of receipt without giving any reason. The products must be returned unused, undamaged and in the original packaging.
- Return procedure: Contact info@terra-bags.com to request a return. After approval, you will receive instructions for the return.
- Return costs: The shipping costs for returns are at the expense of the customer, unless the product is damaged or incorrectly delivered.
- Refund: Once we have received and checked the return, we will refund the purchase amount within 14 days via the same payment method used for the purchase.
8. Warranty
Terra Bags offers a warranty on all products. The warranty period is 6 months from the delivery date. The warranty covers manufacturing defects and defects in materials. Damage due to improper use or normal wear and tear is not covered by the warranty.
9. Liability
Terra Bags is not liable for any damage resulting from the use of the products, unless there is intent or gross negligence. Our total liability is limited to the amount of the order.
10. Privacy
We respect your privacy and process personal data in accordance with our privacy policy. Personal data is only used to process orders and improve our services. More information can be found in our Privacy Policy.
11. Applicable Law
All agreements and disputes between Terra Bags and the customer are subject to Dutch law. Disputes will be submitted to the competent court in the Netherlands.
12. Changes to the General Terms and Conditions
Terra Bags reserves the right to change these general terms and conditions at any time. Any changes will be published on the website. The changed conditions apply to all new orders and agreements.